Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Title: Systems & Network Administrator Reports to: IT Manager Direct Reports: N/A Job Description We are seeking an experienced Systems... ...on-site cover as part of a shift arrangement and support remote offices when required Troubleshooting and resolving...
The role of this job is to deliver parts to our customers in a prompt professional manner... ...you is how they view this company.The Driver Position has a Pay Scale consisting of the... ...$18.00 and $21.00. Responsibilities:* Delivery of auto parts to local repair facilites,...
...J ob Position: Correction Officer Status: Full time Salary: Starting at $52,000 Hours: ~6/3 rotating shifts ~8-hour shifts Location: 401 W Sample Street South Bend, Indiana 46601 Job Summary: Supervises inmates in the St. Joseph County Jail...
...autonomy in your position, holding people accountable to KPIs, working with retail stores, merchandising, hitting metrics and sharing in... ...accountable to running their stores. Most weeks, you will be working from home for 1-2 days and visiting stores for 3-4 days. You will need to...
...This is a remote position. WFH Entry Level Travel Consultant Love travel and helping others plan memorable trips? Join our remote... ...client relationships Recommend destinations, hotels, and experiences Use modern travel tools to create seamless itineraries...