Customer Success Specialist Job at Papyrus Software USA, Southlake, TX

SVNOdXo3dkZ3VWlQQmF5SmMyS1RGWFNraFE9PQ==
  • Papyrus Software USA
  • Southlake, TX

Job Description

We are a global Enterprise Software solution provider with a passion for sustainability, we pride ourselves in providing to our large corporate customers the Papyrus Platform for their most interesting customer engagement and Omni-Channel communication projects in North America and internationally.  

Ready to be a key player in customer success?.

We're looking for a highly motivated individual with a background in enterprise software to join our team. This is a dynamic role where you'll be the central point of contact for our clients, nurturing strong relationships and ensuring they get the most out of our solutions.

You'll take charge of the entire customer experience, managing everything from software and service orders to billing and maintenance. By becoming a trusted advisor and collaborating with internal teams, you will deliver exceptional service and drive new business opportunities.

Opportunity for Growth:
We're looking for a motivated professional with a clear path to becoming a Team Lead. In this role, you will take on expanded responsibilities, including full ownership of customer relationships.

Major Areas of Responsibility:

  • Proactively build strong customer relationships by serving as the primary point of contact for all inquiries, orders, and invoices. You will ensure keeping our CRM up to date.
  • Organizing business review meetings and executing upsell and crosssell opportunities.
  • A focus on building long-term customer relationships and ensuring they get the most value from our software solutions and service.
  • Manage the full financial cycle, from order to invoice for software and services to ensuring timely payments and generating key reports for senior management.
  • Partner with internal teams to efficiently resolve client issues and optimize workflows.


Skills & Qualifications:

  • Experience: At least 5 years of experience in the IT or software industry.
  • Communication: Exceptional communication skills with a focus on building lasting client relationships.
  • Sales Skills: Proven experience with upselling and crosselling enterprise software solutions.
  • Integrity: A high level of integrity and a strong sense of responsibility.

Job Tags

Full time,

Similar Jobs

Modern Disposal Services, Inc.

Systems & Network Administrator Job at Modern Disposal Services, Inc.

 ...Title: Systems & Network Administrator Reports to: IT Manager Direct Reports: N/A Job Description We are seeking an experienced Systems...  ...on-site cover as part of a shift arrangement and support remote offices when required Troubleshooting and resolving... 

Taco Bell

General Manager Job at Taco Bell

 ...pounds, reach with arms and hands, stand and walk for long periods. Disclaimer: You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent... 

American Airlines

Representative, Administration Center - Overnight Shift Job at American Airlines

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges...