Job Description

ICE OPERATIONS SUPERVISOR - Gallagher Ice Rink at Gallagher Way

Sports Facilities Management, LLC

LOCATION: Chicago, IL

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

Gallagher Ice Rink at Gallagher Way is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Chicago, IL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Gallagher Ice Rink at Gallagher Way is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper- growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Ice Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves maintaining safe and high-quality ice conditions for a variety of ice-related events and activities, managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Assist with the setup and teardown of the ice rink for seasonal facility changeovers
• Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
• Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
• Responsible for daily, weekly, monthly, and annual maintenance of ice resurfacer and edger
• Provide excellent guest service skills including being respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
• Ensure compliance with safety standards while operating machinery and working in proximity to athletes and spectators
• Assist in the setup, teardown and monitoring of the venue for daily events, including community skate sessions, practices, games and private rentals
• Assist in inspecting and managing inventory of ice arena supplies, including ice maintenance materials, machinery and rental equipment
• Perform general maintenance tasks around the rink as assigned, including sweeping and cleaning
• Practice safe operating techniques as specified by STAR for blade changes, driving, resurfacing, handling, and inspection of machines
• Be responsive to guest concerns and direct to appropriate manager to resolve if needed
• Enforce facility policies and procedures
• Have general knowledge regarding program options and facility events
• Assist other operation areas as necessary
• Accurately record all ice and equipment maintenance logs and daily readings
• Respond to all incidents, accidents, injuries, and altercations as needed. Complete and file corresponding paperwork as necessary
• Ensure health and safety standards are followed
• Act as manager-on-duty for opening and/or closing of the facility as scheduled
• Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS:

• Ability to work with a wide variety of ages from preschool through adult
• Knowledge of ice maintenance and rink operations is highly desirable
• Experience in facility management, preferably in an ice arena or similar environment
• Flexible work schedule (e.g., nights, weekends, holidays, and long hours) based on facility schedule
• Excellent communication skills, both verbal and written
• Ability to remain calm and focused in a high-volume, fast-paced environment
• Must be detail-oriented and have outstanding organizational skills and ability to multi-task and prioritize
• Commitment to the safety and wellbeing of others
• Must possess a valid driver's license
• Certified Ice Technician (CIT) preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift and carry up to 50 pounds
• Work is performed in an outdoor ice arena environment, which includes cold temperatures, weather conditions and varying noise levels for extended periods of time
• Exposure to ice resurfacing equipment and other machinery
• Will be required to stand for extended periods of time
• Must be able to work independently in a busy environment
• Must comply with safety and health code standards

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