Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the IOC Planning & Support Team within the Integrated Operations Division.
• Responsible for the development, standardization, and regular updates of IOC procedures and policy documentation including operational reference guides, emergency action plans, and business continuity plans. 

What you'll do

• Partner with the Manual Review Committee to ensure compliance of regulatory manuals. Additional oversight for non-regulatory manuals and operational playbooks.
• Support the IOC Policy, Procedures and Compliance efforts by ensuring standard documentation methods are followed. These documents must align with FAA and Company guidelines and established industry safety standards.
• Conduct training lessons for continuous improvement of manual quality.
• Serve as a liaison with regulatory agencies and interdivisional coordination of safety communication and publications, validating operations manual interfaces.
• Maintain overall interdepartmental coordination and documentation including, Emergency Action Plan, Departmental Business Continuity Plans, etc.
• Work collaboratively with departments throughout the IOC and American Airlines to develop & implement safety, security, and resiliency plans, while ensuring appropriate processes and procedures are in place to support these plans.
• Develop and facilitate IOC and BRCC emergency drills and maintains plans to ensure readiness of workstations and equipment.
• Facilitate collaboration with city departments & first responders in the event the IOC and/or BRCC becomes uninhabitable.
• Oversee all aspects of assigned projects from original concept through final implementation
• Utilize project management tools and techniques to achieve milestones in a timely manner.
• Conduct project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks.
• Identify barriers/solutions requiring management intervention.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 4 years job related experience

 

Preferred Qualifications- Education & Prior Job Experience

• Prior technical writing or manual coordinator/administrator experience
• 3-5 years prior Leadership experience

 

Skills, Licenses & Certifications

• Knowledge of Microsoft Office software, including Outlook, Word, Excel, and PowerPoint
• Skills in facilitation and formal presentation
• Excellent oral and written communication skills
• Ability to multi-task and shift priorities to meet deadlines in a fast-paced, ever-changing work environment
• Ability to effectively interact with all levels of employees within the organization from front-line employees to senior leadership
• Ability to lead, direct, and manage during crisis situations
• Ability to handle multiple assignments and complete projects on time

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Work at office, Flexible hours, Shift work,

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