Job Title- Support Engineer
Project Location Rockville, MD or Tysons Corner, VA - Hybrid
Duration- 6+ months contract
Visa- USC/ GC
Job Description-:
Notes:
Support Engineer
Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA
ONE 30-minute Phone Screen, followed by 1 or 2 Technical Screens (will try to combine to ONE when possible)
Need one photo ID, please
Flexible schedule - (not a true 9-5) can work core hours but there may be needs outside of the core hours as long as they are getting the work done
Reactive support - quarter/third of the time addressing specific user issues
Proactive development and testing - remainder of time
Job Description:
They are developing generative AI regulatory specific chatbot similar to a chatGPT.
Called "FILLIP" - platform can process long documents
Complexity - lots of things can break
Someone interfacing between platform they are building and user face - implement testing and diagnose errors
Issues arise with the user base - support engineer will protect core development team (look at code, splunk logs, second level support, state of infrastructure
Create tickets - end to end resolution
5,000 Users all FINRA (contractors and internal)
1,500 are in Tech
3,500 very little Tech
About the Role: We are seeking an experienced Support Engineer to join our FILLIP development team on a contractor basis. This hybrid role bridges user support and development, serving as the technical escalation point for complex user issues while maintaining and improving our test infrastructure. You will perform deep technical troubleshooting, analyze logs across our cloud infrastructure, implement and execute test strategies, and drive bug fixes. When support workload permits, you'll contribute to testing automation and software quality initiatives. This role is ideal for a hands-on engineer who thrives in both reactive problem-solving and proactive quality improvement.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
Technical Skills:
Soft Skills and Attributes:
Work Environment:
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