Job Description

About the role The System Administrator (Internal) is responsible for maintaining, supporting, and securing Swish World Group’s internal systems and IT infrastructure. Reporting to the Internal IT Manager, this role ensures the reliability, availability, and security of internal services used by employees in a remote-first organisation. This role focuses on internal infrastructure and employee-facing systems, not customer production platforms. Key Responsibilities System Administration & Maintenance Administer and maintain internal servers, services, and cloud-based systems Monitor system performance, availability, and backups Apply updates, patches, and configuration changes Identity, Access & Endpoint Management Manage user accounts, access rights, and permissions Support identity and access management processes Assist with endpoint setup, configuration, and troubleshooting Monitoring, Backups & Recovery Ensure reliable backups and test recovery procedures Monitor systems for performance, capacity, and issues Respond to incidents and service disruptions Security & Compliance Support Implement security controls and hardening in coordination with IT and Security teams Support vulnerability remediation and incident response activities Follow internal IT security policies and procedures Documentation & Support Maintain clear documentation for systems and processes Provide technical support and escalation assistance to internal IT teams Support onboarding and offboarding activities Expectations Maintain stable, secure internal systems Follow change management and documentation standards Communicate clearly and escalate issues appropriately Operate effectively in a fully remote environment

Requirements

Experience Proven experience in a system administration or IT infrastructure role Experience supporting internal systems for remote teams Experience with cloud platforms and modern IT environments Experience in technology-driven organisations preferred Skills Strong system administration and troubleshooting skills Experience with Linux and/or Windows server environments Knowledge of identity management, networking, and backups Strong attention to detail and reliability Clear written and verbal communication skills Qualifications Relevant technical qualification or equivalent hands-on experience Industry certifications (e.g. Linux, Microsoft, cloud certifications) preferred but not required

Job Tags

Full time,

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